WhatsApp Booking Agent
Dentospire's WhatsApp booking agent lets a dental clinic's patients book an appointment by chatting on WhatsApp, choosing a day and a free time step by step, and puts the booking straight into the clinic's appointment book.
The problem in a real clinic
Most people decide to see a dentist in the evening, when the pain starts or when they finally have a free minute, and that is when nobody is at the front desk. By the morning some of them have booked somewhere that answered.
How it works
- Copy your clinic's WhatsApp booking link from Settings → Profile and put it on your website, Google profile, visiting card or a QR code.
- A patient taps the link, and WhatsApp opens with your clinic's booking code already typed; they press send.
- The agent asks for their name, then offers days and times that are actually free in your clinic's schedule.
- The patient picks a time, gives a short reason for the visit and confirms. The slot is checked again at that moment, so a time taken meanwhile cannot be double-booked.
- The appointment appears in your appointment book, marked as created from WhatsApp, for the front desk to see in the morning.
What the patient gets
- A booking made in the app they already use, without waiting for the clinic to open.
- A plain reply that a dentist or the clinic will answer, if they ask about medicines, pain or swelling during the chat.
- The choice to stop the messages by sending STOP, and to start again with START.
Safety and control
- It does not answer clinical questions. A question about tablets, doses, infection or bleeding gets a reply that a person has to advise, and the booking carries on.
- It only offers times that are free, and checks the chosen slot again before writing the appointment.
- STOP is honoured for WhatsApp messages from the clinic, and START turns them back on.
- The booking code in the link decides which clinic the chat belongs to, so a patient does not end up in another clinic's diary.
Good to know
- It is available to clinics in India only for now, because patient WhatsApp messages are paused for clinics elsewhere.
- Share the full booking link, not a plain number: the code in the first message is what tells the agent it is your clinic.
- It books appointments. It does not reschedule, take payment or send clinical advice.
- The link only shows in Settings when the booking number is set up for your account.
Frequently asked questions
Can patients book a dental appointment on WhatsApp at night with Dentospire?
Yes, for clinics in India. A patient taps your clinic's WhatsApp booking link, gives their name, picks a free day and time and confirms. The appointment lands in your appointment book straight away, so the front desk sees it in the morning.
Will the WhatsApp booking agent give medical advice to my patients?
No. If a patient asks about painkillers, doses, swelling or infection during the chat, the agent replies that the dentist has to advise on that, and carries on with the booking. It never answers the clinical question itself.
How do patients find my clinic's WhatsApp booking link?
Copy it from Settings → Profile and use it wherever patients look for you: your website, Google Business Profile, visiting card or a QR code at reception. The link carries your clinic's booking code, which is how the chat knows it is your clinic.
Can the WhatsApp booking agent double-book a time slot?
No. It only offers times that are free in your schedule, and it checks the chosen slot again at the moment the patient confirms, so a slot taken in the meantime is not booked twice.
Related
Drag-and-Drop Scheduling
Day, week and month views, drag to reschedule, chairs, repeat visits, day-before reminders and no-show tracking.
WhatsApp Reminders & Messages
Day-before reminders, prescriptions and broadcasts on WhatsApp from a business sender, with STOP honoured.
Your Clinic's Own Website
A real web page at your own address, edited from the same screen you run the clinic from.