Patient Loyalty Cards

Dentospire's loyalty cards let a dental clinic give patients a percentage discount or a points balance that the billing screen remembers, issue cards from a QR code at reception, and keep the discount visible on every bill.

The problem in a real clinic

The clinic promised a regular family ten percent, but the receptionist on the evening shift did not know, and the patient noticed. Paper loyalty cards get lost, and nobody can say who is on which scheme.

How it works

Switch loyalty on in Settings and set up your card types — individual, family or corporate — each as a flat percentage off or a points balance.
Issue a card from the patient's profile, or print one QR code for the clinic: a patient scans it, enters their name and mobile number, and gets their card on the spot.
When you bill a patient with a percentage card, the discount is applied for you and printed as its own Loyalty discount line.
For a points card, the patient builds a balance on one visit and chooses at the counter how much to spend against a later bill.
Print the card, or share its details from your own WhatsApp, so the patient can show it at the next visit.

What you see on screen

The patient's card on their profile with type, discount or points balance and validity.
A separate Loyalty discount line on the invoice, instead of a discount nobody can explain later.
The clinic's QR code, ready to print for reception.

What the patient gets

A card with their name, card number, validity and terms, printed or on WhatsApp.
Their discount applied every visit, whoever is at the desk.
Points that follow the money: a refunded bill takes back the points it earned.

Safety and control

Loyalty is off until you switch it on in Settings.
Points are never spent on the patient's behalf; redeeming a balance is entered at the counter.
One patient can have their own rate and expiry date without changing the card for everyone else.
Scanning the clinic QR again returns the patient's existing card instead of issuing a second one.

Good to know

Family and corporate are card types; one card does not yet cover several linked family members.
Sharing the card on WhatsApp opens your own WhatsApp to send it.

Frequently asked questions

Can Dentospire apply a patient's loyalty discount automatically at billing?

Yes, for a card set to a flat percentage. The billing screen applies it and prints it as a separate Loyalty discount line. Points cards are different: the balance is spent only when someone at the counter enters how much to redeem.

How do patients join my dental clinic's loyalty programme?

Print the clinic's loyalty QR code for reception. A patient scans it, enters their name and mobile number, and their card is issued straight away; scanning again shows the card they already have. You can also issue cards from the patient's profile.

Is the loyalty programme on by default in Dentospire?

No. Loyalty is off until you switch it on in Settings, and only then do you set up your card types. A patient who scans the clinic QR again gets the card they already have instead of a second one.

Try it in your clinic

Free up to 200 patients, no card needed.

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